Terms of service

Terms of Service

Terms of Service Last updated: April 21, 2026

Welcome to Bellaoutdoorsusa.com (“we,” “our,” or “us”). Please read these Terms of Service (“Terms”) carefully before using our website and services provided by our online store. By accessing or using our Shopify store (the “Service”), you agree to be bound by these Terms, all applicable laws, and our policies referenced herein or available by hyperlink. If you do not agree with any part of these Terms, please do not use our Service.

1. Overview: These Terms apply to all users, visitors, and others who access or use our Service, including customers, vendors, browsers, merchants, and/or contributors of content.
2. Shopify Platform: Our store is hosted on Shopify Inc., which provides us with an online platform to sell our products and/or services. Your data may be stored through Shopify’s data storage, databases, and applications. Shopify’s technical infrastructure, payment gateway, and checkout process are subject to their own security and fraud prevention standards.
3. Eligibility You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use our Service. By using this site, you represent that you meet these requirements.
4. Products, Descriptions, and Safety & Use Disclaimers We make every effort to display product information, prices, and availability accurately. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

All of our products — including statues, finials, brackets, columns, caryatids, planters, wall plaques, and other architectural and accent decor — are decorative and architectural accents meant for normal outdoor or indoor garden, landscape, or indoor display. They are not designed, engineered, or intended to support weight, hold people or animals, serve as structural elements, or bear loads.

Items such as columns, caryatids, brackets, and finials are decorative only and should not be used for any structural purpose. Wall-hanging plaques and similar items come with wired or sawtooth brackets for mounting, but these are for decorative hanging only.

Please do not climb on, lean against, or use any item for support. For any special or structural applications, we recommend consulting a qualified professional.

Material Characteristics Many of our pieces are crafted from lightweight fiberglass resin, a durable material chosen for its weather resistance and fine detail. Because they are lightweight, some items (including taller statues, finials, columns, and wall-mounted plaques) may be more susceptible to tipping, shifting, or falling in strong winds or if accidentally bumped.

 If an item falls or shifts, the resin can crack or break on impact. Normal outdoor exposure may also lead to gradual fading, minor surface wear, or small chips over time.

Stability and Anchoring / Mounting Guidance To help your decorative pieces stay safe and beautiful for years, we offer these practical guidelines:

• Low-risk items (small, low-profile statues, small plaques, and compact accents under 30 inches / 76 cm tall): These pieces are generally more stable due to their size and design. We still recommend securing them in windy areas, during storms, or on uneven ground for added peace of mind.
• Higher-risk items (taller statues, finials, columns, caryatids, larger plaques, and other pieces 30 inches / 76 cm and taller): These lightweight resin items can sometimes tip, shift, or fall in strong winds or if disturbed. Proper securing is strongly recommended.

For all outdoor decorative and architectural accents: We strongly recommend securely anchoring or mounting every piece using suitable hardware such as ground stakes, bolts, brackets, screws, or anchoring kits (available as convenient add-ons on many listings).

• Freestanding items (statues, columns, planters, finials): Anchor to the ground, a concrete pad, or a weighted base.
• Wall-mounted or hanging items (plaques, brackets, etc.): Use appropriate heavy-duty wall anchors or fasteners suitable for your wall type and local wind conditions. Wired or sawtooth hangers provided are for basic decorative mounting only.

This simple step helps reduce the chance of tipping, falling, breakage, or damage — especially in windy, coastal, or storm-prone areas.

Installation and Care Proper placement and regular care help your pieces look their best. We encourage you to inspect your items periodically for any cracks, loose mounting hardware, or instability, especially after storms. Clean gently with mild soap and water as needed and follow any included care instructions.

Installation, mounting, and ongoing maintenance are your responsibility. We are not responsible for any issues that arise from how the product is installed, anchored, mounted, or maintained.

Outdoor Durability and Finish Our fiberglass resin decorative accents are designed and suitable for outdoor use when properly installed and cared for.

The painted finishes offer good resistance to the elements, but — like most outdoor decor — colors and surfaces may gradually fade, dull, or show minor wear over time due to sun exposure (UV), rain, temperature changes, and normal weathering. Some light chipping can also occur with extended outdoor placement.

How long your piece stays vibrant depends on your local climate, how well it is anchored or mounted, and basic care. We do not guarantee that any item is completely “weatherproof,” “fade-proof,” “chip-proof,” or entirely maintenance-free.

Repair Options for Minor Damage Many minor cracks, chips, or surface scratches on fiberglass resin pieces can be repaired using common resin repair kits, epoxy putty, paint touch-up kits, or resin repair patches that are widely available from hardware stores or online.

We can also provide matching touch-up paint for a small fee upon request (subject to availability and color matching limitations).

Please note: Repair results vary depending on the extent of the damage, proper surface preparation, and application technique. Repairs are typically cosmetic and may not restore the original strength or stability of the piece. We are not responsible for the outcome of any repairs you (or others) perform.

All products are sold “as is”. Except for any limited warranty we may expressly provide, we make no other warranties, including implied warranties of merchantability or fitness for a particular purpose.

1. Order Process We reserve the right to refuse or cancel any order for any reason, including inaccuracies in product or pricing information, or suspicion of fraud.

All payments are processed via Shopify’s secure gateway and accepted payment methods. By submitting payment, you represent you are authorized to use the method provided.

1. Shipping and Risk of Loss We ship orders to the address provided by you at checkout. Shipping times and delivery estimates are provided for convenience and may be subject to carrier or supplier delays. Risk of loss and title for items passes to you upon delivery to the carrier.
2. Returns and Refunds All returns, exchanges, and refunds are managed per our Return Policy, which is accessible from our website. Returns may be limited or denied for items that have been installed, anchored, mounted, or show signs of outdoor exposure or customer modification. For questions, contact us at info@bellastatues.com.
3. User Accounts You may be required to create an account to use certain features of our store. You are responsible for safeguarding your account credentials and promptly notifying us of any unauthorized use.
4. User Submissions and Reviews By submitting content—including product reviews, comments, testimonials, and photos—to our website, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, publish, display, and distribute that content in any media and format.

You agree that submitted photos must be your own original content or content you have the rights to use, and must not violate any third-party rights or contain inappropriate material.

We reserve the right to moderate, edit, or remove any user submissions, including photos, that violate these Terms, our policies, or are otherwise considered inappropriate or unlawful.

1. Intellectual Property All content on the Service (including text, images, graphics, logos, designs, and software) is the property of us or our licensors and protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without our express written permission.
2. Privacy We value your privacy. The collection and use of personal information submitted via the Service is governed by our Privacy Policy.
3. Prohibited Uses You agree not to use our Service for any unlawful purpose, violating any regulations, rules, or laws, infringing intellectual property, uploading viruses, collecting others’ personal information, spamming, or other abusive behaviors. We reserve the right to terminate your use of the Service for violating these prohibitions.
4. Third-Party Tools and Links We may provide access to third-party tools or content. These are provided “as is” and without warranties. Any use of such tools is at your own risk.
5. Limitation of Liability To the maximum extent permitted by law, Bellaoutdoorsusa.com, our affiliates, service providers, and suppliers are not liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our Service or products.

Our total liability to you for any claim shall not exceed the purchase price of the specific product involved.

You assume all risks associated with outdoor placement, mounting, and use of these decorative pieces.

1. Indemnification You agree to indemnify and hold us, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees harmless from any claim or demand arising out of your breach of these Terms or violation of law or the rights of a third party.
2. Dispute Resolution We hope we can always resolve any issues quickly and fairly between us. However, if a dispute arises related to these Terms, your use of our website, or any products you purchase from us, we both agree to resolve it through binding arbitration rather than going to court.

The arbitration will follow the Consumer Arbitration Rules of the American Arbitration Association (AAA) and will take place in Florida. Either you or we may start the process, and the decision of the arbitrator will be final.

You and we agree that any such dispute will be handled on an individual basis only. This means neither of us can bring or join a class action, consolidated action, or representative proceeding.

If your claim qualifies, you may instead bring it in small claims court in Florida on an individual basis.

This section is governed by Florida law.

Accessibility We are committed to making our website accessible to the widest possible audience, including individuals with disabilities. Please see our Accessibility Statement for more information about our efforts to follow recognized accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where practicable.

If you experience any difficulty accessing any part of our site or have feedback, please contact us using the details provided in our Accessibility Statement. We will respond as quickly as possible.

Returns, Refunds & Cancellations Please see our full Return, Refund & Cancellation Policy for details on cancellation windows, return eligibility (including freight shipments), shipping damage claims, and refund procedures. By placing an order, you agree to our Return, Refund & Cancellation Policy.

1. Changes to Terms We may update these Terms from time to time. Changes are effective immediately when posted. Continued use of the Service represents acceptance of the revised Terms.
2. Contact Information For questions or concerns about these Terms, contact us at: Email: info@bellastatues.com