Freight Shipping Policy – Large Items Last updated: May 3, 2026
Some items require truck freight delivery (LTL) on a pallet. Delivery is curbside only — drivers will not carry items inside, up stairs, or assemble unless White Glove service is arranged in advance.
What to Expect
- The carrier will contact you to schedule a delivery (usually Monday–Friday, business hours).
- A 2–4 hour delivery window will be provided.
- Delivery trucks are large (18-wheel or 26 ft). Notify us before ordering if you have access restrictions (narrow streets, gates, gravel roads, etc.).
Customer Responsibilities
- Be present or have someone available to accept and inspect the shipment (age 18+).
- Inspect the pallet and packaging before signing.
- If damage is visible, note “Damaged on arrival” on the driver’s tablet/paperwork and take photos.
- For concealed damage discovered after opening: Contact us within 24 hours with photos.
Important Freight-shipped items are generally final sale (see our full Return, Refund & Cancellation Policy).
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Missed Deliveries, Access Issues & Contact Problems Freight deliveries require someone to be present and the customer to respond promptly to scheduling calls and emails.
If no one is available at the scheduled time, or if access is restricted (gated community, narrow road, stairs, etc.), the carrier may charge re-delivery fees ($100–$350) or daily storage fees ($75–$150+). These fees are the customer’s responsibility.
It is also the customer’s responsibility to provide accurate contact information. If we or the carrier cannot reach you (wrong phone number, no response, etc.):
- Storage, re-delivery, or return freight fees may be incurred while we attempt to contact you.
- In cases of repeated missed deliveries or unresponsiveness, the shipment may be returned to us. You will receive no refund. We will retain the full order amount to cover original shipping, return freight, storage fees, and restocking costs.
- We reserve the right to cancel future delivery attempts until any outstanding carrier fees are paid.
We are not responsible for delivery failures caused by incorrect or unreachable customer contact details.
Questions? Email info@bellastatues.com.