30-Day Money Back Guarantee
We offer a 30-day money back guarantee on most items shipped via FedEx* or UPS. Unless an item arrives structurally damaged or is an incorrect item, the customer is responsible for both return shipping costs and ensuring the item is returned to FedEx or UPS.
*Excludes FedEx Freight (for items over 37")
Non-Returnable Items
Items that are not shipped via FedEx or UPS—including large products shipped by LTL freight including FedEx Freight or motor freight (typically on a pallet)—are considered final sale, unless they arrive structurally damaged or are incorrect items.
Cosmetic Issues
Minor cosmetic concerns that can be addressed with paint do not qualify for replacement or refund.
To initiate a return, please email info@bellastatues.com with your order number and the name on the order. We will respond within 3 business days with return instructions and address.
Refunds
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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Returned items must be in saleable, intact condition. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bellastatues.com.