Customer Service & Order FAQ

Last updated: July 25, 2025

Welcome to Bella Statues! Below you'll find answers to our most frequently asked questions about ordering, payments, shipping, returns, and support. If you need personalized assistance, please contact us at info@bellastatues.com or call 1 (888) 384-4080.

📦 How Do I Place an Order?

• Online Orders: Click “Add to Cart” on the product page, then proceed to “Secure Checkout.” Enter your shipping and billing details and submit your order.
• Phone Orders: Call us at 1 (888) 384-4080, and we’ll help you place your order over the phone.

You will receive an immediate confirmation by email once your order is placed.

💳 Accepted Payment Methods

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay, PayPal, Venmo (where available)
• Shop Pay: Accelerated checkout available on supported devices
• Check or Cashier's Check:

  Please email us at info@bellastatues.com with the following information:

  • Product SKU
  • Color/finish selection
  • Shipping address
  • Your contact details

  We will promptly send you an order invoice for your review. If you accept, please mail your check to the address below. When you send the check, kindly email us the tracking number so we can anticipate its arrival.

🔄 What Is Your Return Policy?

Return Policy

30-Day Money Back Guarantee

We offer a 30-day money back guarantee on most items shipped via FedEx or UPS. Unless an item arrives structurally damaged or is an incorrect item, the customer is responsible for both return shipping costs and ensuring the item is returned to FedEx or UPS.

Non-Returnable Items

Items that are not shipped via FedEx or UPS—including large products shipped by LTL freight or motor freight (typically on a pallet)—are considered final sale, unless they arrive structurally damaged or are incorrect items.

Cosmetic Issues

Minor cosmetic concerns that can be addressed with paint do not qualify for replacement or refund.

To initiate a return, please email info@bellastatues.com with your order number and the name on the order. We will respond within 3 business days with return instructions and address.

Returned items must be in saleable, intact condition. After inspection, refunds are issued within 5–7 business days.

🚫 What Is Your Cancellation Policy?

You may cancel your order within 48 hours of order placement. You must email us at info@bellastatues.com. Cancellations after 48 hours will incur a 20% cancellation fee deducted from your refund total.

Email us as soon as possible at info@bellastatues.com if you need to cancel. Once shipped, the return policy applies.

🌟 What If My Item Arrives Damaged?

• Inspect all shipments upon arrival.
• If it is a large item that required a freight scheduled delivery appointment, Note any visible damage when signing for delivery. If unsure, write "Subject to Inspection" on the delivery receipt.
• Report structural damage to us via email within 2 business days of delivery. Cosmetic concerns do not apply. Cosmetic concerns are ones that can be easily solved by touching up with paint.
• Send an email with photos of the structural damage and your order number to info@bellastatues.com. 

We will resolve the issue via replacement or refund.

⏱ How Long Until My Order Ships?

Estimated lead times are listed on each product page:

• In-stock items: Usually ship within 2–5 business days.
• Custom/made-to-order items: Lead times vary and will be shown on the product page.

You will receive a shipping confirmation once your order ships with tracking information. 

📧 Will I Get an Email Confirmation?

Yes. You’ll receive an order confirmation email right after checkout. Please double-check your email at checkout for accuracy including finish colors. Save a copy for your records.

🔔 What If My Item Is Out of Stock?

If your product becomes unavailable or delayed, we will notify you by email or phone within 3 business day of receiving your order.

🧾 Do You Charge Sales Tax?

Bella Statues only charges sales tax on orders shipped to addresses in Florida, in accordance with state law. If your order ships outside Florida, no sales tax will be applied.

📞 Need Help?

Our team is ready to help with any questions or concerns about your order. You can reach us at: Email is our preferred method of communication. 

• Email: info@bellastatues.com
• Phone: 1 (888) 384-4080